General Processing & Policy
Operating Hours
Monday – Friday, 09:00 – 18:00 KST
Cutoff Time
Monday – Friday, 12:00 KST
Order Processing Time
2–4 business days (Monday–Friday)
Non-Operating Days
Order processing and shipping are suspended on weekends (Sat/Sun) and Korean national holidays.
Pre-Order Specifics & Finality
The processing period for Pre-Order items begins after the product's official release/shipping start date. Due to immediate allocation commitments with distributors, please note that orders for Pre-Order products cannot be canceled once the order has been placed.
Customs/Taxes
The recipient is responsible for all import duties, taxes, and brokerage fees imposed by their local government.
Country-Specific Delivery Times
Shipping times vary by destination and the chosen service level (Weight-Based or Premium). Delivery times are estimated and calculated in business days (Monday–Friday).
| Country | Shipping Time | Country | Shipping Time |
|---|---|---|---|
| UAE | 5–8 days | Ireland | 6–9 days |
| Argentina | 22–32 days | Italy | 4–8 days |
| Austria | 5–8 days | Japan | 4–8 days |
| Australia | 5–8 days | Kazakhstan | 6–10 days |
| Bahrain | 5–8 days | Kenya | 6–10 days |
| Belarus | 6–9 days | Kuwait | 4–8 days |
| Belgium | 6–9 days | Lebanon | 5–9 days |
| Brazil | 7–10 days | Malaysia | 5–8 days |
| Canada | 7–10 days | Mauritius | 5–8 days |
| Chile | 7–10 days | Mexico | 7–10 days |
| Costa Rica | 7–10 days | Morocco | 7–10 days |
| Czech Republic | 6–9 days | Nepal | 6–9 days |
| Denmark | 6–9 days | Netherlands | 5–9 days |
| Dominican Republic | 6–10 days | New Zealand | 6–9 days |
| Egypt | 6–9 days | Nigeria | 21–31 days |
| Ecuador | 28–40 days | Norway | 7–10 days |
| Finland | 17–26 days | Oman | 5–9 days |
| France | 5–8 days | Panama | 6–9 days |
| Georgia | 8–11 days | Peru | 8–11 days |
| Germany | 5–9 days | Philippines | 6–9 days |
| Greece | 5–9 days | Poland | 5–8 days |
| Hong Kong | 4–7 days | Portugal | 5–9 days |
| Hungary | 5–8 days | Romania | 6–9 days |
| India | 7–10 days | Russia | 7–10 days |
| Indonesia | 7–10 days | Saudi Arabia | 5–9 days |
| South Africa | 4–9 days | Slovakia | 6–9 days |
| Spain | 6–9 days | Sweden | 7–10 days |
| Switzerland | 5–9 days | Taiwan | 4–7 days |
| Thailand | 4–7 days | Turkey | 5–8 days |
| Ukraine | 7–10 days | United Kingdom | 5–9 days |
| United States | 7–18 days (Varies by Region) | Vietnam | 5–8 days |
| South Korea | 4–8 days | Latvia | 6–9 days |
| Lebanon | 4–9 days | Lithuania | TBD |
| Luxembourg | 6–9 days | Macau | 4–6 days |
| Maldives | 6–10 days | Moldova | TBD |
| Mongolia | 5–8 days | North Macedonia | 6–10 days |
| Morocco | 7–10 days | Bosnia and Herzegovina | 5–9 days |
| Mexico | 7–10 days | Bulgaria | 7–10 days |
*All estimated transit times are non-guaranteed. International shipments may experience occasional delays due to unforeseen circumstances such as customs inspections, carrier volume, or local holidays.