Order & Policies
Can I modify or cancel my order after placing it?
Can I modify or cancel my order after placing it?
Order Changes/Cancellations are strictly time-sensitive. We process all orders immediately to ensure the fastest possible fulfillment, especially for limited edition or demand-based sourced items. Therefore, requests for modification (e.g., changing size, color, or shipping address) or cancellation must be submitted to our support team as soon as possible after placing the order. Once an order enters the picking, packing, or shipping phase, we cannot guarantee any changes or cancellations as the process is automated and moves quickly. Please contact us immediately via the Contact Us form or email with your order number, and we will do our best to assist you based on the current processing status.
What is your cancellation, modification, and return policy for pre-order items?
Cancellations are strictly not possible once a pre-order has been submitted to our sourcing partner for production (typically immediately after the stated pre-order window closes). As pre-orders represent a firm commitment for manufacturing, we cannot refund or cancel the order after this point, regardless of the reason. We advise customers to review their order carefully before confirming payment.
What should I do if my payment is declined?
If your payment is declined, please first verify that your card number, expiration date, and security code (CVV) are entered correctly. If the details are accurate, we recommend contacting your bank or card issuer directly, as international transactions are sometimes blocked for security purposes. Alternatively, try placing the order using a different payment method (e.g., another credit card or PayPal).
Stock & Fulfillment
When will out-of-stock or backordered items be shipped?
Shipping timelines for out-of-stock or backordered items depend on the sourcing schedule, which can take several weeks. Please note that all backordered products are sent in randomized versions only. The estimated shipping window will be updated on the product page or communicated via email after purchase. We strive to provide the most accurate timeline possible.
How can I track the status of my order?
Once your order has been processed and shipped, you will receive a separate Shipping Confirmation Email. This email will contain your dedicated tracking number and a direct link to the courier's website, allowing you to monitor the status of your delivery in real-time. Delivery times vary depending on your location and the selected shipping method.
Why did my order arrive in separate packages?
Your order may arrive in separate packages for a few reasons. This often occurs because your items are fulfilled from different warehouse locations (due to our streamlined fulfillment system) or because a backordered item was shipped separately later. You will receive an individual shipping confirmation email and tracking number for each package, allowing you to monitor their separate deliveries.
Payment & Other Services
Can I purchase a gift card or merchandise coupon?
Yes, we offer gift cards that can be purchased directly through our website. They are delivered digitally via email, making them the perfect quick gift! Currently, we do not offer merchandise coupons or physical vouchers.
How do I apply for the Korean product shipping agency service?
As this is a customized service, please send an email to our support team outlining your specific needs. Required information should include: the exact product list and quantity, your final destination country, and any specific delivery requests. Our team will review your inquiry immediately, calculate the estimated shipping costs, and reply to you with a detailed quotation and instructions for the next steps.
Are VAT or sales taxes included in the displayed price?
The prices displayed on our website do not include destination country VAT, GST, or Sales Tax. As the importer of record, the customer is solely responsible for paying any applicable customs duties, import fees, or taxes levied by your local government upon delivery. These charges are not collected by CORIIA/Monriri. We highly recommend checking your local government's import policies before placing an order.
What should I do if my item arrives damaged or incorrect?
Please inspect your order immediately upon receipt. If you receive an item that is damaged, defective, or incorrect, please contact our support team within [X] days of delivery. Provide your order number and clear photos of the damage or the incorrect item you received. We will assess the issue immediately and arrange a free replacement or issue a full refund, including any return shipping costs, as quickly as possible.